Remote Work and Telecommuting Policy
TSS is a hybrid workplace. You can work from home or from the office, depending on what the work needs on a given day.
Document
Policy number
TSS-HR-03
Version
1.0
Effective from
1 September 2026
Next review
March 2027
Owner
Human Resource Team, with the IT Team
Approved by
Board of Directors
Applies to
Every employee. Trainees during induction follow the arrangements their trainer sets and the Bring Your Own Device (BYOD) Policy. Interns follow this policy when they work remotely, within the limits in the Internship Policy.
Issued by
Thakur Systems & Structures Private Limited, CIN U62011PN2026PTC254650
Related policies
Time Off and Leave Policy (TSS-HR-04), Performance Management and Discipline Policy (TSS-HR-05), Health and Safety Policy (TSS-HR-08), Information Security Policy (TSS-IT-02), Acceptable Use Policy (TSS-IT-01), Bring Your Own Device (BYOD) Policy (TSS-IT-06)
OVERVIEW
This policy explains how that works: hours, where you can work from, how we measure performance, what we provide, and the security and conduct rules that apply wherever you are working.
1. WHERE YOU WORK
Hybrid by default. You can work remotely or on-site. Agree with your team lead which days you will be in the office, based on what your projects need.
When we need you in person. Some things work better with everyone in the room: client visits, planning sessions, reviews and training. We will give you reasonable notice, normally at least two working days.
Travel is covered. Your travel between home and the office, and to client or company visits, is paid for by TSS (Expense Reimbursement Policy).
Working from another city. Working from somewhere other than your usual home for a short period is fine, as long as you tell your team lead in advance and follow the security rules below.
Working from outside India. This needs a Director’s written approval before you go, because of data protection rules, client contracts and tax.
Cafes and co-working spaces. Fine for work that is not confidential. Do not take client calls or open confidential material where other people can see or hear it.
2. WORKING HOURS
Eight hours a day. Your working day is eight hours, Monday to Saturday. Saturdays are normally working days, and every Sunday is a paid day off.
Your working window. Agree your daily start and finish times with your team lead and keep to them, so people know when they can reach you. Keep your calendar up to date and shared with your team.
Finishing early. If you have completed the work planned for the day, you may end your day early. Let your team lead know.
Being reachable. During your working hours, reply to messages from your team within a reasonable time, normally within an hour, and keep your chat status up to date. If you need to step away for more than an hour, say so.
Longer days. Only when something urgent or important depends on you, you may be asked to work up to ten hours in a day. Never more than ten. Time worked beyond your normal hours is compensated as the law requires.
No work outside working hours. Remote work makes it easy for work to creep into evenings and Sundays. We do not allow that. Do not work, send work messages, or expect replies outside working hours. If you write something late, schedule it to send at the start of the next working day.
3. HOW WE MEASURE PERFORMANCE
We judge work by what gets done, not by how long someone is seen online.
Clear goals. Each week, you and your team lead agree what you will deliver.
What we look at. Delivery against those goals; quality of work, such as review feedback, test results and bugs found after release; communication, such as clear updates, raising blockers early and good documentation; teamwork, such as helping colleagues and reviewing their work; and client feedback where there is any.
Daily update. At the end of each working day, post a short update for your team: what you did, what is next, and anything blocking you.
One-to-ones. You will have a regular one-to-one with your team lead, at least every two weeks.
Activity data. Activity data from company tools may help us understand workload and fix problems, but it will never be the only basis for judging your performance.
The full review process is in the Performance Management and Discipline Policy.
4. WHAT TSS PROVIDES
Company device. After induction you will work on a company-provided device, set up and managed by the IT team. During induction you may use your own device under the Bring Your Own Device (BYOD) Policy.
Accounts and tools. A workspace account, an official email address, development tools and the subscriptions you need for your work.
Home office costs. We do not pay a fixed monthly home-office stipend. If you need something specific to work well from home, such as a monitor, a laptop stand or a better connection for a particular project, ask the HR team. If it is approved, we will either provide it or reimburse it under the Expense Reimbursement Policy. Anything we provide remains company property.
Internet. Remote days need a reliable connection. If yours fails, use a mobile hotspot or come to the office, and tell your team lead.
5. YOUR WORKSPACE AT HOME
Work somewhere reasonably quiet, where you can take calls without being overheard.
Set up your desk and chair properly. The Health and Safety Policy has simple ergonomic guidance.
Before a video call, check that nothing confidential is visible behind you, and close anything you do not mean to show before you share your screen. Use a plain or blurred background.
Keep your camera on for client calls and team meetings where you reasonably can.
6. SECURITY WHEN WORKING REMOTELY
Everything in the Information Security Policy and the Acceptable Use Policy applies at home too. In particular:
Company device only. After induction, do company work only on your company device. Do not let family members or friends use it, even for a minute.
Lock it. Lock your screen whenever you step away (Windows key + L on Windows, Control + Command + Q on a Mac). It will also lock itself after five minutes.
Trusted networks. Use your home network, or a hotspot from your own phone. Change the default password on your home Wi-Fi router and use WPA2 or WPA3 security. Avoid public Wi-Fi for company work; if you have no other choice, use the company VPN where the IT team has provided one.
Screen privacy. Place your screen so it cannot be seen from a window or by other people in the room.
Storage. Save work only in approved company storage, such as company repositories and the company drive, and never on USB drives or personal cloud accounts.
Printing. Do not print confidential material at home unless your team lead has agreed. Shred anything you print once you are done with it.
Voice assistants. Switch off smart speakers and voice assistants, or keep them out of the room, when you take confidential calls.
Travelling. Never leave your device in a vehicle or unattended in a public place. Carry it as hand luggage.
Report straight away. If your device is lost or stolen, or you think something is wrong, tell the IT team immediately (Incident Response Policy).
7. MONITORING
As set out in your offer letter, TSS may use reasonable tracking in the software, subscriptions and environments it provides, to see work activity. We do not record your audio or video, or look into your private life, on any company device or software. The only exception is work meetings, and then strictly within our policies. If you think any monitoring goes further than this, tell the IT team or the HR team.
8. HEALTH AND WELL-BEING
Take regular breaks, and take your lunch break away from your screen. If remote work is leaving you isolated or stretched, talk to your team lead or the HR team. We would much rather adjust your arrangement than see you burn out.
9. CHANGES TO YOUR ARRANGEMENT
We may ask you to spend more time in the office for a while, for example during a critical project, or if performance or security concerns come up. If so, we will explain why and agree when we will review it. You can also ask to change your pattern at any time by talking to your team lead.